Delivery and Return Policy
Delivery Policy
Order Processing Time
All orders are generally prepared and shipped within 1-3 business days, depending on stock availability.
Delivery Time
Since our products are shipped from our international warehouse network, delivery times may vary by region:
- European Countries: 7–14 business days
- United States: 7–12 business days
- Turkey: 10–20 business days
- For shipments from local warehouses, these times may be shorter.
Shipping and Tracking Information
A tracking number is provided for each order. You can track your shipment instantly via the tracking link provided once your order has shipped.
Customs and Taxes
For international shipments, customs duties and other fees may be charged to the recipient, depending on the regulations of the recipient country.
Return and Exchange Policy
Return Period
For returns and exchange requests, you must contact us within 7 days of product delivery.
Returnable Situations
- Damaged or defective product delivered
- Wrong product, color, or size sent
- Missing parts or accessories
Non-Returnable Situations
- Product has been used, washed, or the tags have been removed
- Personalized items that cannot be returned due to hygiene reasons
- Incorrect order (e.g., wrong size selection) or if you are not satisfied with the product
Return Process
- Please submit your return/exchange request with your order number and product photos.
- After your request is reviewed, you will be informed about the process.
- Refunds or exchanges will be initiated for approved returns.
Customer Satisfaction
Customer satisfaction is our top priority. Please contact our customer service team with any questions, concerns, or requests regarding your orders.